Creating a Best Practice Self Service Intranet

A lot of dollars have been invested by companies on implementing internal web sites and more recently on developing HR applications for the intranet to facilitate employee and management ‘self-service’. This idea makes a lot of sense as it helps to increase employee engagement with company goals and procedures as well as reducing workload on internal key personnel and outsourced service companies. This can remove from them the often routine day-to-day trivia enabling them to become more focused on what matters and enables them to control their [...]

Guidelines for Intranet Best Practice

Substantial funds have been invested by companies on implementing internal web sites, and more recently on developing HR competencies for the intranet to facilitate employee and management ‘self-service’. However, despite the potential benefits to both the individual and the organization, utilisation of these systems is generally [...]